FIND YOUR PURPOSE. JOIN OUR MISSION
As one of the largest credit unions in the region and top performing in the nation, NASA Federal Credit Union members enjoy banking with an organization that's well established, financially sound and thrives on technology. With a strong heritage to serving the needs of individuals in the science, technology and engineering fields, the credit union philosophy of People Helping People has always been a priority.
With branch locations in Annapolis, Bowie, Columbia, Greenbelt, and surrounding areas, Branch Managers are responsible for the overall operation of a Branch Office.
We offer a generous benefit package:
Remains cognizant of, and adheres to, Credit Union policies, procedures and regulations pertaining to the Bank Secrecy Act.
Supports the analysis of sales, overtime, secret shop, cash management and other reports to continually improve the growth, efficiency, productivity, and profitability of the branch.
Trains employees on product knowledge and provides sales coaching to assist in achieving established branch and corporate goals. Implements and trains employees on standard operating policy/procedures and regulatory compliance to ensure Credit Union-wide conformance.
Has the authority to make exceptions to policy and procedures with respect to: application of check holds, waiving and refunding service fees, and other matters related to member deposit and withdrawal transactions. Communicates to management recommendations for improving procedures and processes.
Prepares employee performance documentation and completes disciplinary action if necessary. Also prepares and completes employee performance appraisals.
Audits the branch to ensure conformity with Credit Union policy, procedures, safety and security issues, regulatory compliance and physical appearance standards.
Ensures Core Value expectations are met and that the member experience is courteous, attentive and efficient at all times.
Participate in Individual Dialogs to ensure each employee has a means to discuss both positive and negative issues affecting their work. May conduct monthly Department Dialogs with branch personnel to explain procedural changes or practices to ensure consistent information is provided to the membership.
Monitors branch traffic flow and makes adjustments to ensure efficient service is provided to members.
May provide support to other Member Services/Operations Departments as directed or needed via email inquiries, phone support and incoming chats. Has knowledge and understanding of the Zeacom multi-media platform.
Operational Support Duties (Branch Manager II & III only): Any or all of the following duties may be assigned as directed by management.
May perform Membership Officer activities, lending quality control and branch audits to ensure control processes are working effectively. This includes review of new account exceptions, business accounts, and specialty accounts.
Participates on Corporate project teams:
Leads and/or participates on special department projects as needed:
This position manages both subordinate supervisory and non-supervisory staff, and is responsible for the overall direction, coordination, and evaluation of the branch unit. This position carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
EDUCATION and/or EXPERIENCE
Bachelor's degree (B. A.) from four-year college or university is preferred with one to two years related experience and/or training for Branch Manager I. Branch Managers that are promoted from within will typically begin at the Branch Manager I level. Branch Manager II and III levels require: additional years of experience, experience with larger staffs, higher traffic volumes, more complex branch service operations, etc.