Assistant Collections Manager

Location US-MD-Bowie
Posted Date 3 weeks ago(1/29/2018 3:06 PM)
Job ID



As one of the largest credit unions in the region and one of the top performers in the nation, NASA Federal is well established, financially sound, and thrives on technology. Our core purpose is to empower people to achieve a brighter financial future by providing them with best-in-class service through our friendly, knowledgeable people. Our employees contribute to the success of our Credit Union each and every day by looking for opportunities to improve the organization, partnering to achieve worthy goals, stepping up to meet challenges, and taking responsibility for actions and outcomes.  Our generous benefit package includes: 

  • 401(k) match to 5% of earnings – immediate enrollment and 100% vesting
  • Choice of two health plans – 80% employer contribution
  • Dental – 85% employer contribution
  • Life Insurance – no cost
  • Long-term Disability Insurance – no cost
  • Employee Assistance Program – no cost
  • Paid vacation
  • Paid sick time
  • 10 Paid holidays
  • Profit Sharing eligible


  • Responsible for integrating the policies and procedures of the Board of Directors into the daily operations of the Collections Department.
  • Under the direction of the Collection Department Manager, the Assistant Collection Manager is accountable for managing, coordinating, and monitoring the day-to-day operations for the Collection Department's activities to ensure internal and external service levels, production standards, and acceptable delinquency/loss levels are achieved while remaining in compliance with legal and Credit Union standards.
  • Responsibilities will include managing all phases of collection work, i.e. Consumer, VISA, Mortgage, and negative balances.




  • Remains cognizant of and adheres to credit union policies and procedures, and regulations pertaining to the Bank Secrecy Act, OFAC and the Right to Financial Privacy Act.  
  • Ensures that collection policies, procedures, practices and documentation meet federal and state guidelines
  • Assists with managing the daily activity of the Collection Department personnel. 
  • Responsible for interviewing and hiring recommendations, providing training, creating work schedules and performing any disciplinary actions
  • Develops and maintains a strong team environment, demonstrated through a committed enthusiastic, results driven staff.
  • Coaches and develops staff, ensures performance management activities are initiated and completed for all staff.
  • Reviews staff work on a regular basis to ensure that day to day policies and procedures are followed and productivity levels are maintained
  • Acts as a first level of assistance / contact for all collector position issues
  • Meets production goals; track results and provide reporting to management as scheduled and requested – to include monthly board reports and quarterly CALL reports (5300)
  • Recommends accounts for charge off to the Collection Department Manager
  • Determines and recommend accounts for legal action, repossession and settlement within established authority.
  • Develops and maintains a high level of expertise around the credit union’s collection software, Temenos.
  • Continuously works to improve system processes, workflow and procedures, maximizing staff efficiency and effectiveness.
  • Monitors fraudulent loan and account activities.
  • Manages operational aspects of third-party early and mid-stage collection activities as well as vendors working charged off accounts.
  • Assists with creating monthly incentives and contests for the collectors
  • Handles severely delinquent loans and special cases
  • Recommends loans to Member Solutions for rewrite or restructure
  • Other duties may be assigned



  • Four years or more years of related experience in consumer loan collections.
  • Two years or more of management experience and/or applicable supervisory training.



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