• Collector

    Location US-MD-Bowie
    Posted Date 3 weeks ago(4/3/2018 5:22 PM)
    Job ID
    Collections Dept. Hours of Operation: Monday - Friday 8:00am - 6:00pm and Saturday 9:00am - 2:00pm
    USD $35,000.00/Yr.
    USD $52,000.00/Yr.
  • Overview



    As one of the largest credit unions in the region and top performing in the nation, NASA Federal Credit Union members enjoy banking with an organization that's well established, financially sound and thrives on technology. With a strong heritage to serving the needs of individuals in the science, technology and engineering fields, the credit union philosophy of People Helping People has always been a priority.


    We offer a generous benefit package:

    • Competitive compensation: $35,000 - $45,000 (commensurate w/ relevent experience)
    • 401(k) match to 5% of earnings – immediate enrollment and 100% vesting
    • Choice of two health plans – 80% employer contribution
    • Dental – 85% employer contribution
    • Life Insurance – no cost
    • Long-term Disability Insurance – no cost
    • Employee Assistance Program – no cost
    • Paid vacation
    • Paid sick time
    • 10 Paid holidays
    • Profit Sharing eligible



    The Collector works directly with NASA Federal Credit Union members to resolve matters regarding their past due financial products. The ideal candidates is a specialist at combining customer service and problems solving skills to produce lucrative results. This position requires a thorough knowledge of the Credit Union collection practices, creditor rights and applicable bankruptcy laws.  The candidate must possess a complete understanding of how payment and payrolls are applied to accounts and the member profile of accounts.




    8:00 a.m. - 6:00 p.m., Monday - Friday

    9:00 a.m. - 2:00 p.m., Saturday (Rotating)



    Collector I

    • Maintains the negative share category by contacting members to negotiate repayment on defaulted share accounts
    • Posts transfers and checks to pay negative shares
    • Prepares and mails correspondence to members
    • Performs skip tracing including pulling credit reports, using specialized software, on members with negative account balances
    • Updates the computer system with current information on members
    • Assists members in any corrections required on their accounts
    • Recommends adverse action for negative shares (blocked or suspended lines of credit)
    • Balances collection department (branch) totals
    • Maintains the returned check queue
    • Prepares and distributes Daily Delinquency Report
    • Reviews and submits invoices for approval
    • Acts as liaison with third party collection agencies to include transfer of information, posting of payments and updating accounts
    • Collector I and II must maintain an average of 40 outbound telephone collection calls per day and maintain a maximum average of 5% or less abandoned call rate per day.



    Collector II

    • Performs all the duties and responsibilities of a Collector I
    • Maintains an assigned delinquent loan/VISA category
    • Posts transfers and late payments
    • Collects title and insurance information from members as needed to protect NASA’s Security interest
    • Follows appropriate state guidelines when recommending the repossession of vehicles
    • Assists in the categorization of proceeds from repossessions to enable accurate processing
    • Recommends legal action and processes garnishments, levies, and attachments
    • Processes delinquent re-writes for referral to Member Solutions and monitors Re-Age program accounts for compliance
    • Reviews member’s requests to Re-Open share accounts
    • Terminates Lines of Credit and sends Adverse Action notices
    • Proactively handles 1st payment default loans to monitor for potential fraud
    • Collector I and II must maintain an average of 40 outbound telephone collection calls per day and maintain a maximum average of 5% or less abandoned call rate per day.


    Collector I

    One year of related experience and/or training.


    Collector II

    Two years of experience with the majority of the duties outlined in the job description for levels I & II.





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