• Call Center Assistant Manager

    Location US-MD-Upper Marlboro
    Posted Date 2 months ago(10/3/2018 3:39 PM)
    Job ID
    2380
    Min
    USD $47,500.00/Yr.
    Max
    USD $72,500.00/Yr.
  • Overview

     

    As one of the largest credit unions in the region and top performing in the nation, NASA Federal Credit Union members enjoy banking with an organization that's well established, financially sound and thrives on technology. With a strong heritage to serving the needs of individuals in the science, technology and engineering fields, the credit union philosophy of People Helping People has always been a priority.

     

    As a Call Center Assistant Manager, you will be responsible for helping the Call Center Team deliver exceptional customer service by telephone and electronic channels (email, chat, etc.) while successfully promoting and selling NASA FCU products and services. You must possess proven customer service and sales skills; strong verbal communication; and above all, a desire to help others. 

    We offer a generous benefit package:

    • $47,500 - $72,500 / annually
    • 401(k) match to 5% of earnings – immediate enrollment and 100% vesting
    • Choice of two health plans – 80% employer contribution
    • Dental – 85% employer contribution
    • Life Insurance – no cost
    • Long-term Disability Insurance – no cost
    • Employee Assistance Program – no cost
    • Paid vacation – 2 weeks first year
    • Paid sick time
    • 10 Paid holidays
    • Profit Sharing eligible

    Responsibilities

    • Thorough knowledge of call center operations including staffing, technology and service levels
    • Responsible for the total quality member experience through teaching, coaching, and technical development of call center staff for exceptional service delivery
    • Works collaboratively with the Call Center Manager and provides management direction in his/her absence
    • Develops a team environment that foster growth and the desire to help others
    • Ability to perform all Call Center duties and functions and can identify system/process gaps to drive improvements
    • Knowledge of Credit Union procedure and policy
    • May be temporarily assigned to other branches/departments in order to meet the business needs of the Credit Union

    Qualifications

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

     

    EDUCATION and/or EXPERIENCE

    Associate's degree (A. A.) is preferred with one to two years relevant experience

     

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