Member Product and Sales Specialist

FIND YOUR PURPOSE. JOIN OUR MISSION

As one of the largest credit unions in the region and top performing in the nation, NASA Federal Credit Union members enjoy banking with an organization that's well established, financially sound and thrives on technology. With a strong heritage to serving the needs of individuals in the science, technology and engineering fields, the credit union philosophy of People Helping People has always been a priority.

We offer a generous benefit package:

• Competitive compensation: $14.00 - $18.50hrly (commensurate w/ relevant experience)
• 401(k) match to 5% of earnings – immediate enrollment and 100% vesting
• Choice of two health plans:
• Open Access High Deductible (100% employer paid premiums)
• Open Access Low Deductible Plan (80% employer paid premiums)
• Dental – 85% employer contribution
• Life Insurance – no cost
• Long-term Disability Insurance – no cost
• Employee Assistance Program – no cost
• Paid vacation 
• Paid sick time
• 10 Paid holidays
• Profit Sharing eligible

The Member Sales and Service Specialist (MSSS) demonstrates a highly motivated and positive personality.  This position is results orientated seeking to take full advantage of lending and sales opportunities with members who apply for credit.   The successful MSSS quickly develops and maintains a thorough knowledge of new account and lending processes, from application to closing, and works hard to ensure funding rates are maximized.  Must be proficient with sales and loan interviewing techniques.  A significant portion of compensation is derived from commissions.

Essential Duties and Responsibilities: (Other duties may be assigned)

• Assists members in completing loan applications over the phone and/or electronically
• Ensures accuracy and timeliness in all loan related member communications
• Ensures accuracy, timeliness and completeness of data input for the speedy processing and funding of loans
• Maintains a high level of understanding on consumer products and features to identify, review, and promote appropriate products to members
• Interviews consumer loan applicants and provides information on consumer loan products that best meet the member’s needs. Requests, reviews and delivers all appropriate documentation to the loan underwriter
• Actively looks for opportunities to increase loan volume as well as new accounts and ancillary products and services. Identifies cross-sell opportunities through meaningful conversations and analysis of credit bureau reports
• Must possess effective working knowledge of the Credit Union’s core processing system, new account and loan origination system and CRM program
• Opens accounts, submits loan applications, and disburses loans
• Advises members regarding available insurance protection (life, disability, gap, etc.)
• Assists Loan Underwriters in facilitating loan closings (coordinate tracking of documents and/or information)
• Identifies and solves problems, analyzes and interprets data, credit reports, and member authentication reports
• Processes a variety of financial transactions on member accounts including funds transfers, withdrawals, stop payments, loan payments, check orders, and issues cashier’s checks and share certificates. May also process daily department mail

• College degree and/or certification in financial counseling a plus
• Minimum of two years of Credit Union/Bank and/or Call Center experience (preferably financial institution) performing listed duties
• Experience with direct consumer outbound sales may be substituted for financial experience
• Exceptional phone etiquette
• Cross-selling products and services
• Ability to multi-tasks in a fast-paced environment
• Detail oriented
• Fluency in Spanish is a plus

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