• Call Center Member Service Associate

    Location US-MD-Upper Marlboro
    Posted Date 3 months ago(11/15/2018 12:26 PM)
    Job ID
    Branch Services - Call Center
    Monday - Friday 8:00am-6:00pm and Saturdays 9:00am-2:00pm
    USD $15.00/Hr.
    USD $20.00/Hr.
  • Overview



    As one of the largest credit unions in the region and top performing in the nation, NASA Federal Credit Union members enjoy banking with an organization that's well established, financially sound and thrives on technology. With a strong heritage to serving the needs of individuals in the science, technology and engineering fields, the credit union philosophy of People Helping People has always been a priority.


    We are currently seeking talented Call Center Member Service Associates for our Upper Marlboro, MD call center (just past South Bowie on Route 301).


    As a Call Center Member Service Associate, you will deliver exceptional member service by telephone while successfully promoting and selling NASA FCU products and services. You must possess proven customer service and sales skills; strong verbal communication; and above all, a desire to help others. The Call Center Member Service Associate position is a tiered position with formal training modules- You control your career advancement as you learn and execute new skills. 

    We offer a generous benefit package:

    • Competitive compensation: 15.00 - 20.00 hourly 
    • 401(k) match to 5% of earnings – immediate enrollment and 100% vesting
    • Choice of two health plans:
      • Open Access High Deductible (100% employer paid premiums)
      • Open Access Low Deductible Plan (80% employer paid premiums)
    • Dental – 85% employer contribution
    • Life Insurance – no cost
    • Long-term Disability Insurance – no cost
    • Employee Assistance Program – no cost
    • Paid vacation 
    • Paid sick time
    • 10 Paid holidays
    • Profit Sharing eligible


    • The Call Center is open from 8:00 am – 6:00 pm Monday – Friday and Saturdays from 9:00 am – 2:00 pm. CCMSAs must be able to work shifts beginning as early as 8:00 am and ending as late as 6:00 pm. Additionally, CCMSAs are scheduled to work a minimum of two Saturdays per month. The typical work week is 40 hours.


    • Empathizes with members and provides solutions to make it easy for members to acquire and effectively use NASA FCU products and services.
    • Identifies member events to provide solutions on products that meet the member's needs and facilitate the member's financial security.
    • Responds to member inquiries regarding the operation of accounts, interest rates on savings and loan products, account discrepancies, credit, debit and ATM cards and loan applications.
    • Processes a variety of financial transactions on member accounts including funds transfers loan payments, check orders, and share certificates.
    • Remains cognizant of and adheres to credit union policies and procedures, and regulations pertaining to the Bank Secrecy Act.


    Education and Experience

    • MSA I - High school diploma or general education degree (GED). A minimum of one year of high volume Call Center experience or branch banking experience.

    • MSA II - High school diploma or general education degree (GED). A minimum of one year of high volume Call Center experience (preferably bank or credit union ) and  experience with loan application process and document collection.
    • MSA III - High school diploma or general education degree (GED). A minimum of two years of high volume Call Center experience in a Credit Union/Bank. Loan processing experience and aptitude/ability for meeting cross-selling goals.  Demonstrated writing skills.



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