• Loan Servicing Manager

    Location US-MD-Upper Marlboro
    Posted Date 1 month ago(11/15/2018 5:10 PM)
    Job ID
    8:00AM - 4:30PM
    USD $52,500.00/Yr.
    USD $77,500.00/Yr.
  • Overview

    As one of the largest credit unions in the region and one of the top performers in the nation, NASA Federal is well established, financially sound, and thrives on technology. Our core purpose is to empower people to achieve a brighter financial future by providing them with best-in-class service through our friendly, knowledgeable people. Our employees contribute to the success of our Credit Union each and every day by looking for opportunities to improve the organization, partnering to achieve worthy goals, stepping up to meet challenges, and taking responsibility for actions and outcomes.  Our generous benefit package includes:


    • $52,500 - $77,500 / Annually
    • 401(k) match to 5% of earnings – immediate enrollment and 100% vesting
    • Choice of two health plans – 80% employer contribution
    • Dental – 85% employer contribution
    • Life Insurance – no cost
    • Long-term Disability Insurance – no cost
    • Employee Assistance Program – no cost
    • Paid vacation
    • Paid sick time
    • 10 Paid holidays
    • Profit Sharing eligible


    • Assists the Assistant Vice President (AVP) of Loan Servicing with the operations of the Loan Servicing Department and mentors Loan Servicing Representatives (LSRs)  
    • Acts as the information resource for LSRs and provides guidance and coaching as needed
    • Manages the primary areas or responsibility in Consumer Loan and Mortgage/Specialty Servicing to include:  Collateral Protection Insurance for consumer and mortgage loans, title management, quality control, document management and storage/retention, GAP Processing, CUNA Credit Protection, escrows analysis, tax payments, management of loss claims payoffs, account data changes, member inquiries, research / analysis, adjustments and others as assigned 
    • Maintains a thorough knowledge of regulations and compliance related to consumer/mortgage lending and the associated internal policies and procedures


    • Bachelor’s Degree in a related field preferred
    • Five years of directly related experience required plus three years of management experience at a level commensurate with the responsibilities of the position
    • Must have excellent organization, communication skills
    • This position requires leadership skills needed to continuously develop staff, while remaining detail oriented and able to handle multiple tasks simultaneously
    • Strong knowledge of consumer and mortgage systems and procedures, credit union and governmental agency regulations and policies
    • Must complete the CUNA Leadership Development Course (start date required to be within first year of employment) or an alternative approved program



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