• Member Solutions Manager (Loss Mitigation)

    Location US-MD-Upper Marlboro
    Posted Date 4 weeks ago(11/21/2018 7:22 PM)
    Job ID
    USD $62,500.00/Yr.
    USD $87,500.00/Yr.
  • Overview


    As one of the largest credit unions in the region and one of the top performers in the nation, NASA Federal is well established, financially sound, and thrives on technology. Our core purpose is to empower people to achieve a brighter financial future by providing them with best-in-class service through our friendly, knowledgeable people. Our employees contribute to the success of our Credit Union each and every day by looking for opportunities to improve the organization, partnering to achieve worthy goals, stepping up to meet challenges, and taking responsibility for actions and outcomes.  Our generous benefit package includes:


    • $62,500- $87,500 / Annually
    • 401(k) match to 5% of earnings – immediate enrollment and 100% vesting
    • Choice of two health plans
    • Dental
    • Life Insurance – no cost
    • Long-term Disability Insurance
    • Employee Assistance Program
    • Paid vacation
    • Paid sick time
    • 10 Paid holidays
    • Profit Sharing eligible


    • Responsible for integrating the policies and procedures of the Board of Directors into the daily operations of the Member Solutions Department
    • Under the direction of the AVP of Collections, the Member Solutions Manager is accountable for managing, coordinating, and monitoring the day-to-day operations for the Member Solutions Department's activities to ensure internal and external service levels, production standards, and acceptable delinquency/loss levels are achieved while remaining in compliance with legal and Credit Union standards
    • Possesses proven leadership skills with managing performance and productivity, as well as coaching, developing and holding employees accountable to performance standards
    • Daily management of all phases of Loss Mitigation work, i.e. repossession, remarketing, foreclosure, REO, legal, Loan workouts, credit counseling and bankruptcy
    • Strong knowledge of consumer and mortgage collection laws and regulations
    • Knowledge of credit union regulatory environment a plus


    • Five to seven years of relevant experience in loss mitigation
    • Minimum of three years of management experience and/or applicable supervisory training
    • Bachelor’s Degree in a relevant field preferred



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