• Consumer Lending Loan Processor II

    Location US-MD-Bowie
    Posted Date 6 months ago(12/19/2018 4:27 PM)
    Job ID
    Varied Shifts
    USD $35,000.00/Yr.
    USD $52,500.00/Yr.
  • Overview



    As one of the largest credit unions in the region and top performing in the nation, NASA Federal Credit Union members enjoy banking with an organization that's well established, financially sound and thrives on technology. With a strong heritage to serving the needs of individuals in the science, technology and engineering fields, the credit union philosophy of People Helping People has always been a priority.

    We offer a generous benefit package:

    • $35,000 - $45,000 / Annually
    • 401(k) match to 5% of earnings – immediate enrollment and 100% vesting
    • Choice of two health plans
    • Dental 
    • Vision
    • Life Insurance – no cost
    • Long-term Disability Insurance – no cost
    • Employee Assistance Program – no cost
    • Paid vacation 
    • Paid sick time
    • 10 Paid holidays
    • Profit Sharing eligible


    • The Lending Center is open from 8:00AM to 8PM EST Sunday – Saturday
    • Typical CLLP shifts are 8.5 hours beginning as early as 8:00AM and may require weekends
    • Later weekday hours and weekends may be worked remotely
    • Shift assignments are based upon the needs of the Credit Union which can require overtime


    • Responsible for the timely and accurate processing/funding/booking of all types of Consumer Lending products.
    • Validates loan data, examines documentation, identifies fraud, evaluates risk and fulfills approved transactions within delegated authority.
    • Effectively communicates loan policy and procedural information to existing and potential Credit Union members regarding all lending products via multiple communication channels.  
    • Prepares loan documentation for all loan products, and add-on services.
    • Provides exceptional member service, utilizes cross-sales skills, solves problems, meets established productivity/accuracy standards and displays superior telephone etiquette.
    • Works with Loan Officers to evaluate loans in progress that have deviated from their initial approval criteria.
    • Consumer Lending Loan Processor may be assigned to the Direct Lending Team (member/applicant facing) or the Indirect Lending Team (third-party facing).
    • Assists with the maintenance of department procedures and/or documents.
    • Assists with the development and maintenance of materials and manuals to be used for training and ongoing education.
    • May assist Direct or Indirect Team Leads with on-going business development needs.
    • Tests operating systems and updates to core computer programs to detect errors and programming problems, and reports findings/recommendations for adjustments to AVP of Consumer Lending.
    • May prepare and maintain periodic reporting to promote processing efficiency and uniformity across all lending products.


    • High school diploma or equivalent required
    • A minimum of 18 months of relevant experience/ training with demonstrated knowledge of standard consumer lending products, policy/procedures and regulations
    • Excellent communication skills - written, verbal, and listening
    • Ability to work collaboratively across multi-functional teams,
    • Ability to manage multiple deadlines in a fast-paced and changing environment
    • Excellent organization skills


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