• Branch Customer Service Associate/Annapolis

    Location US-MD-Annapolis
    Posted Date 1 month ago(2/14/2019 4:13 PM)
    Job ID
    Branch Services - Branch
    Branch Hours of Operation: Monday to Thursday from 9:00am - 4:00pm, Friday from 9:00am - 6:00pm and Saturday from 9:00am - 1:00pm
    USD $16.00/Hr.
    USD $19.50/Hr.
  • Overview



    As one of the largest credit unions in the region and top performing in the nation, NASA Federal Credit Union members enjoy banking with an organization that's well established, financially sound and thrives on technology. With a strong heritage to serving the needs of individuals in the science, technology and engineering fields, the credit union philosophy of People Helping People has always been a priority.


    We are currently seeking a talented Full-time Member Service Associate for our branch in Annapolis, MD.


    As a Branch Member Service Associate, you will deliver exceptional customer service in our branches while successfully promoting and selling NASA FCU products and services. You must possess proven customer service skills; strong verbal communication; and above all, a desire to help others. The Branch Member Service Associate position is a tiered position with formal training modules – YOU control your career advancement as you learn and execute new skills. 


    We offer a generous benefit package:

    • Competitive compensation: $16.00 - $19.50 hrly (Rate of pay commensurate w/ relevant customer service and banking experience)
    • 401(k) match to 5% of earnings – immediate enrollment and 100% vesting
    • Choice of two health plans
    • Dental
    • Vision
    • Life Insurance – no cost
    • Long-term Disability Insurance – no cost
    • Employee Assistance Program – no cost
    • Paid vacation – 2 weeks first year
    • Paid sick time
    • 10 Paid holidays
    • Profit Sharing eligible


    • MSA’s are scheduled to work a minimum of two Saturdays per month (locations will vary). The typical work week is approximately 40 hours.  Scheduled hours begin 30 minutes prior to opening and 30 minutes after close.
    • The Annapolis Branch is open from 9:00 am to 4:00 pm Monday – Thursday, 9:00 am - 6:00 pm on Friday and 9:00 am to 1:00 pm Saturday.


    JOB DUTIES Summary

    • Empathizes with members and provides solutions to make it easy for members to acquire and effectively use NASA FCU products and services.
    • Identifies member needs to provide solutions on products that meet the member's needs and facilitate the member's financial security.
    • Responds to member inquiries regarding the operation of accounts, interest rates on savings and loan products, account discrepancies, credit, debit and ATM cards and loan applications.
    • Processes a variety of financial transactions on member accounts including deposits, withdrawals, funds transfers loan payments, check orders, share certificates, ACH/Payroll/Direct Deposit, Wire Transfers, and Stop Payment set up and changes.
    • Handles complex member situations.
    • Handles consumer loan and home equity application processing, document collection, and disbursements.
    • Advise members regarding available insurance protection (life, disability, gap, etc.).
    • All MSAs may be temporarily assigned to other branches or departments (Call Center) in order to meet the business needs of the Credit Union.
    • All MSAs may be assigned duties to support other areas in the Credit Union.


    Education and/or Experience                                            

    High school diploma or general education certification (GED). 

    •  MSA I - Minimum six  months of  relevant experience with basic teller transactions and/or cash handling
    •  MSA II - Minimum of six months of relevant experience with advanced/complex teller transactions)
    • MSA III - Minimum of six months of relevant experience with advanced teller transactions and consumer/home equity application processing. 




    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed

    Connect With Us!

    Register Connect with us with us to receive job alerts when they become available.