FIND YOUR PURPOSE – JOIN OUR MISSION
As one of the largest credit unions in the region and one of the top performers in the nation, NASA Federal is well established, financially sound, and thrives on technology. Our core purpose is to empower people to achieve a brighter financial future by providing them with best-in-class service through our friendly, knowledgeable people. Our employees contribute to the success of our Credit Union each and every day by looking for opportunities to improve the organization, partnering to achieve worthy goals, stepping up to meet challenges, and taking responsibility for actions and outcomes. We believe in finding the right Team Members and rewarding them for exceptional performance. Our generous benefit package includes:
The Call Center Payment Processor position is trained in and responsible for basic mail payment transactions. The Call Center Payment Processor will receive orientation training on the Symitar system, Remit Processing system, Image Center system, security, robbery, Reg. CC, Bank Secrecy, Anti Money-Laundering, Patriot Act, and Privacy Act compliance, basic Member Rewards/account ownership, Employee Access Research Library (EARL), Cash Over/Short Policy, and basic product and service training. Additionally, a Call Center Payment Processor must become familiar and proficient in the application of check hold policies, utilization of cash tapes, and day-end balancing.
The Call Center is open from 8:00 am – 6:00 pm Monday – Friday and Saturdays from 9:00 am – 2:00 pm. CCMSAs must be able to work shifts beginning as early as 8:00 am and ending as late as 6:00 pm. Additionally, CCMSAs are scheduled to work a minimum of two Saturdays per month. The typical work week is 40 hours.