• Payment Processor (Call Center)

    Location US-MD-Bowie
    Posted Date 2 months ago(1/10/2019 3:24 PM)
    Job ID
    Branch Services - Call Center
    Hours of Operation: 8:00am-6:00pm Monday - Friday, 9:00am-2:00pm Saturday
  • Overview


    As one of the largest credit unions in the region and one of the top performers in the nation, NASA Federal is well established, financially sound, and thrives on technology. Our core purpose is to empower people to achieve a brighter financial future by providing them with best-in-class service through our friendly, knowledgeable people. Our employees contribute to the success of our Credit Union each and every day by looking for opportunities to improve the organization, partnering to achieve worthy goals, stepping up to meet challenges, and taking responsibility for actions and outcomes. We believe in finding the right Team Members and rewarding them for exceptional performance. 


    Our generous benefit package includes:

    • $31,200 - 32,240 / Annually (commensurate with experience)
    • 401(k) match to 5% of earnings – immediate enrollment and 100% vesting
    • Choice of two health plans
    • Dental
    • Vison
    • Life Insurance – no cost
    • Long-term Disability Insurance – no cost
    • Employee Assistance Program – no cost
    • Paid vacation
    • Paid sick time
    • 10 Paid holidays
    • Profit Sharing eligible



    The Call Center Payment Processor position is trained in and responsible for basic mail payment transactions.  The Call Center Payment Processor will receive orientation training on the Symitar system, Remit Processing system, Image Center system, security, robbery, Reg. CC, Bank Secrecy, Anti Money-Laundering, Patriot Act, and Privacy Act compliance, basic Member Rewards/account ownership, Employee Access Research Library (EARL), Cash Over/Short Policy, and basic product and service training.  Additionally, a Call Center Payment Processor must become familiar and proficient in the application of check hold policies, utilization of cash tapes, and day-end balancing.



    Monday - Friday 9:00 a.m. - 5:30 p.m., with flexibiity to work as early at 8:00 a.m. when needed.


    • Processes transfers from savings to checking and vice versa
    • Receives, sorts, and posts checks for deposit to savings/checking accounts
    • Receives, sorts, and posts loan payments
    • Applies appropriate check holds
    • Contacts members to verify instructions when needed
    • Disburses withdrawals by check from member accounts
    • Receives and processes member information update forms
    • Responsible for jobs assigned by the direct supervisors for day-end balancing
    • Picks up and drops off mail and specialty work in designated areas daily
    • May cross-train on the Call Center Member Service Associate I position and perform basic job duties


    • Possess the following qualities:  conscientiousness, attention to detail, service orientation, and enthusiasm.
    • Ability to read and interpret documents such as s procedure/policy/training manuals.
    • Ability to speak effectively to members and coworkers.
    • Ability to add, subtract, multiply, and divide using whole numbers and decimals.
    • Keyboard/typing skills, 10 key calculator, PC, telephone, fax, copier, etc.


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