• PT Branch Customer Service Associate / District of Columbia

    Location US-DC | US-DC-Washington | US-DC-Washington
    Posted Date 6 months ago(2/14/2019 4:19 PM)
    Job ID
    2413
    Category
    Branch Services - Branch
    Schedule
    Typically, your schedule will include four week days (hours will vary with branch staffing needs). Part-time employees are scheduled to work 9:00am – 1:00pm every Saturday
    Min
    USD $16.00/Hr.
    Max
    USD $20.00/Hr.
  • Overview

    FIND YOUR PURPOSE. JOIN OUR MISSION

     

    We are currently seeking talented Part-time Member Service Associates for our District of Columbia Branches (Saturdays in various Branches including MD/VA).

     

    As one of the largest credit unions in the region and top performing in the nation, NASA Federal Credit Union members enjoy banking with an organization that's well established, financially sound and thrives on technology. With a strong heritage to serving the needs of individuals in the science, technology and engineering fields, the credit union philosophy of People Helping People has always been a priority.

     

    As a Part-time Branch Member Service Associate, you will deliver exceptional customer service in our branches while successfully promoting and selling NASA FCU products and services. You must possess proven customer service skills; strong verbal communication; and above all, a desire to help others. The Part-time Branch Member Service Associate position is a tiered position with formal training modules – YOU control your career advancement as you learn and execute new skills. In addition to a solid compensation package, there is also a generous part-time benefits opportunities. 

     

    We offer a generous benefit package:

    • Competitive Hourly Compensation: Part time positions start at $16.00/hour based on level (See Job Requirements section)
    • 401(k) match to 5% of earnings – immediate enrollment and 100% vesting
    • Life Insurance – no cost
    • Employee Assistance Program – no cost
    • Paid vacation 
    • Paid sick time
    • Paid holidays
    • Flexible Spending Account

    Hours: Typically, your schedule will include four week days (hours will vary with branch staffing needs). Part-time employees are scheduled to work 8:30am – 1:30pm every Saturday.  If you are assigned to a branch that does not have Saturday, you will be required to work at a branch in Maryland or Virginia that does have Saturdays, based on business needs.  

    Responsibilities

    JOB DUTIES SUMMARY

    • Empathizes with members and provides solutions to make it easy for members to acquire and effectively use NASA FCU products and services.
    • Identifies member events to provide solutions on products that meet the member's needs and facilitate the member's financial security.
    • Responds to member inquiries regarding the operation of accounts, interest rates on savings and loan products, account discrepancies, credit, debit and ATM cards and loan applications.
    • Processes a variety of financial transactions on member accounts including deposits, withdrawals, funds transfers loan payments, check orders, and share certificates.
    • Remains cognizant of and adheres to credit union policies and procedures, and regulations pertaining to the Bank Secrecy Act.
    • Available to work during all operation hours. 

    Qualifications

    Education and Experience

    High school diploma or general education certification (GED). 

    • MSA   I - Minimum six  months of relevant experience with basic teller transactions and/or cash handling
    • MSA  II - Minimum of six months of relevant experience with advanced/complex teller transactions)
    • MSA III - Minimum of six months of relevant experience with advanced teller transactions and consumer/ home equity application processing. 

     

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