• Collector

    Location US-MD-Bowie
    Posted Date 3 months ago(3/7/2019 3:09 PM)
    Job ID
    USD $27,500.00/Yr.
    USD $52,500.00/Yr.
  • Overview



    As one of the largest credit unions in the region and top performing in the nation, NASA Federal Credit Union members enjoy banking with an organization that's well established, financially sound and thrives on technology. With a strong heritage to serving the needs of individuals in the science, technology and engineering fields, the credit union philosophy of People Helping People has always been a priority.


    We offer a generous benefit package:

    • 401(k) match to 5% of earnings – immediate enrollment and 100% vesting
    • Choice of two health plans
    • Dental 
    • Vision
    • Life Insurance – no cost
    • Long-term Disability Insurance – no cost
    • Employee Assistance Program – no cost
    • Paid vacation 
    • Paid sick time
    • 10 Paid holidays
    • Profit Sharing eligible


    The Collector works directly with NASA Federal Credit Union members to resolve matters regarding their past due financial products. The ideal candidate is a specialist at combining customer service and problems solving skills to produce lucrative results. This position requires a thorough knowledge of the Credit Union collection practices, creditor rights and applicable bankruptcy laws.  The candidate must possess a complete understanding of how payment and payrolls are applied to accounts and the member profile of accounts.


    ESSENTIAL DUTIES AND RESPONSIBILITIES  (Other duties may be assigned)

    • Maintains the negative share category by contacting members to negotiate repayment on defaulted share accounts
    • Posts transfers and checks to pay negative shares
    • Prepares and mails correspondence to members
    • Performs skip tracing including pulling credit reports, using specialized software, on members with negative account balances
    • Updates the computer system with current information on members
    • Assists members in any corrections required on their accounts
    • Acts as liaison with third party collection agencies to include transfer of information, posting of payments and updating accounts



    • Minimum of one year of related experience and/or training (preferably financial institution)
    • Exceptional phone etiquette
    • Ability to multi-tasks in a fast-paced environment
    • Detail oriented
    • Ability to work well independently and /or in a team environment 
    • Fluency in Spanish is a plus



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