• Branch Customer Service Associate / Northern Virginia

    Location US-VA | US-VA-Falls Church
    Posted Date 2 months ago(7/23/2019 3:00 PM)
    Job ID
    2448
    Category
    Branch Services - Branch
    Schedule
    Branch Hours of Operation (vary): Monday thru Friday 7:30am - 6:00pm and Saturday 9:00am - 2:00pm
    Min
    USD $14.00/Hr.
    Max
    USD $18.50/Hr.
  • Overview

    FIND YOUR PURPOSE. JOIN OUR MISSION

     

    We are currently seeking talented Full-time Member Service Associates for our Northern VA Branches.

     

    As one of the largest credit unions in the region and top performing in the nation, NASA Federal Credit Union members enjoy banking with an organization that's well established, financially sound and thrives on technology. With a strong heritage to serving the needs of individuals in the science, technology and engineering fields, the credit union philosophy of People Helping People has always been a priority.

     

    As a Branch Member Service Associate, you will deliver exceptional customer service in our branches while successfully promoting and selling NASA FCU products and services. You must possess proven customer service skills; strong verbal communication; and above all, a desire to help others. The Branch Member Service Associate position is a tiered position with a solid compensation package and formal training modules – YOU control your career advancement as you learn and execute new skills. 

     

    We offer a generous benefit package:

    • Competitive compensation: $14.00 - $18.50 / Hourly based on level (See Job Requirements Section)
    • 401(k) match to 5% of earnings – immediate enrollment and 100% vesting
    • Choice of two health plans
    • Dental
    • Vision
    • Life Insurance – no cost
    • Long-term Disability Insurance – no cost
    • Employee Assistance Program – no cost
    • Paid vacation – 2 weeks first year
    • Paid sick time
    • 10 Paid holidays
    • Profit Sharing eligible

    WORK SCHEDULE

    • MSA’s are scheduled to work a minimum of two Saturdays per month (locations will vary). The typical work week is approximately 40 hours.  Scheduled hours begin 30 minutes prior to opening and 30 minutes after close.
    • Our Branches are open for operations during the hours of 7:00 am to 6:00 pm Monday – Friday and 8:30 am to 1:00 pm Saturday. If you are assigned to a branch that does not have Saturday hours, you will be required to work at a branch in Maryland or Virginia that does have Saturdays, based on business needs.  

    Responsibilities

    JOB DUTIES Summary

    • Empathizes with members and provides solutions to make it easy for members to acquire and effectively use NASA FCU products and services.
    • Identifies member events to provide solutions on products that meet the member's needs and facilitate the member's financial security.
    • Responds to member inquiries regarding the operation of accounts, interest rates on savings and loan products, account discrepancies, credit, debit and ATM cards and loan applications.
    • Processes a variety of financial transactions on member accounts including deposits, withdrawals, funds transfers loan payments, check orders, and share certificates.
    • Remains cognizant of and adheres to credit union policies and procedures, and regulations pertaining to the Bank Secrecy Act.
    • Available to work during all operation hours. 

     

    Qualifications

    Education and/or Experience                                            

    High school diploma or general education certification (GED). 

    •  MSA   I - Minimum six  months of  relevant experience with basic teller transactions and/or cash handling
    •  MSA  II - Minimum of six months of relevant experience with advanced/complex teller transactions)
    • MSA III - Minimum of six months of relevant experience with advanced teller transactions and consumer/ home equity application processing. 

     

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